Background
HRM FPX 5122 Assessment 3 Power Manufacturing Company (PMC) specializes in the production of lawnmowers, trimmers, and corded and cordless power equipment. There are four plants and two warehouse units within the organization. It typically experiences 3-4% turnover rates. However, in the past five years, the turnover ratio at two of its plants increased to a maximum of 15% and 18%. As a remedial action against this circumstance, PMC administered an employee survey and job satisfaction to enhance worker sentiments.
Employee Attitudes
The survey concentrated on a number of employee attitude key areas, including:
• Training and Development
• Pay Satisfaction
• Managerial Accessibility
Causes of Pay Satisfaction Issues
A number of factors account for the pay dissatisfaction among employees:
• Lack of rewards and benefits (Vance, 2006)
• Job security issues
• Comparison with peers
• Inadequate promotional chances
• Insufficient opportunities for growth and development (Folkman, 2017)
Causes of Managerial Accessibility and Training and Development Issues
The following issues were found as the causes for dissatisfaction in manager accessibility and training and development:
• Feedback and recognition lack
• Ineffective onboarding and orientation procedures
• Managers forgetting new employees (Munde, 2010)
• Training development lacking
• Little opportunity for advancement and development
• Ineffective on-the-job training
• New employee training is ineffective (Vance, 2006)
Recommendations for Improving Pay Satisfaction
HRM FPX 5122 Assessment 3 To improve pay satisfaction, the following are recommended:
• Implement retirement benefits (Vance, 2006)
• Use a performance appraisal and rewards system
• Use a competency-based pay system (Vance, 2006)
• Expand promotional opportunities
Recommendations for Enhancing Managerial Accessibility
To enhance managerial accessibility, the following are recommended:
• Offer manager training (Al Mamun & Hassan, 2017)
• Use an open-door policy (Munde, 2010)
• Hold regular meetings (Munde, 2010)
• Get managers to interact with employees outside of work responsibilities (Reilly, 2014)
Recommendations for Training and Development
In order to support training and development, the following are recommended:
• Adopt on-the-job training (Al Mamun & Hassan, 2017)
• Provide retirement benefits (Vance, 2006)
• Enhance orientation and onboarding procedures (Kappel, 2018)
• Develop opportunities for growth (Cloutier, Felusiak, Hill, & Pemberton-Jones, 2015)
• Enable employees to use their skills to the fullest (Heathfield, 2017)
Recommendations for Follow-Up Survey
To resolve the new hire dissatisfaction, PMC can consider the following:
• Conduct an orientation program survey to determine the areas of dissatisfaction among new hires.
• Engage new hires in the survey process.
• Assess the impact of the recommendations through pay satisfaction surveys, training and development, and managerial accessibility surveys.
• The second survey should be a repeat of the first to determine changes over time.
References
Al Mamun, C. A., & Hasan, M. N. (2017). Factors influencing employee turnover and effective retention strategies in business organization: a conceptual perspective. Problems and Perspectives in Management, 15(1), 63-71.
Cloutier, O., Felusiak, L., Hill, C., & Pemberton-Jones, E. J. (2015). The need for the implementation of employee retention strategies. Journal of Leadership, Accountability and Ethics, 12(2), 119–129.
Folkman, J. (2017, June 8). How to Increase Satisfaction with Pay (Without Increasing Pay). Forbes. Retrieved from
Heathfield, S. M. (2017). Top 10 ways to retain your great employees. Retrieved from https://www.thebalance.com
Heathfield, S. M. (2017). Top 10 ways to retain your great employees. Retrieved https://www.forbes.com/
Munde, G. (2010). Global Issues in Human Resource Management and their Significance to Information Organizations and Information Professionals. In P. Elisabeth (Ed.), Recruitment, Development and Retention of Information Professionals. IGI Global.
HRM FPX 5122 Assessment 3 PMC Employee Attitudes
Reilly, R. (2014, Jan. 7). 5 Ways to Improve Employee Engagement Now. Gallup. Retrieved https://www.gallup.com/workplace/231581/five-ways-improve-employee-engagement.aspx
Vance, J. R. (2006). Employee Engagement and Commitment. SHRM. Retrieved from https://www.shrm.org/hr-today/trends-and-forecasting/special-reports-and-expert-views/Documents/Employee-Engagement-Commitment.pdf
